Returns Made Simple

Return Window

You have 30 days from the date your order is delivered to request a return. To start a return, contact our support team within that window at [email protected] with your order number and the reason for the return.

Return Costs

How to Start a Return

1. Email [email protected] with your order number and the reason for return within 30 days of delivery.
2. We'll reply with a return authorization and a prepaid return label (or a discounted label for non-defective returns).
3. Pack the item securely in its original packaging, attach the label, and drop it off at any USPS or UPS location.
4. Once we receive and inspect the item, we'll issue your refund to the original payment method.

Refund Timing

Refunds are issued within 5–10 business days after we receive and inspect your returned item. The refund is processed to your original payment method and typically appears within 5–7 business days after that, depending on your bank or card issuer.

Condition of Returned Items

• Items must be returned in their original condition — unused, unwashed, and undamaged — with all accessories and original packaging where practical.
• Items that show signs of use beyond a simple inspection, or that are missing major parts, may be subject to a partial refund or be declined.
• Returns of items damaged due to improper packing may be subject to a deduction.

Non-Returnable Items

• Items marked as final sale at the time of purchase.
• Gift cards and digital content.
• Items returned more than 30 days after delivery.

Exchanges

Prefer a replacement? Let us know when you contact us — we'll send a free replacement for defective, damaged, or wrong items, or process a new order for a different product.

Last updated: October 28, 2026